Whirli Help Centre

WHIRLI AND HOW IT WORKS

• 1. What is Whirli?
• 2. What are Whirli Tokens and how do they work?
• 3. Are your toys safe and clean?
• 4. What if I want to keep a toy?
• 5. What if I damage, break or lose part of a toy?
• 6. Where do you deliver?

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SUBSCRIPTION AND PAYMENTS

• 1. Why does the pay monthly plan only get the full token allowance over the first 3 months?
• 2. What is delivery booster?
• 3. Refer a friend
• 4. How can I update my payment details?
• 5. Can I change my subscription or cancel anytime?
• 6. How do I cancel my subscription?

BUYING AND REDEEMING GIFTS

• 1. How does a Whirli gift work?
• 2. Gift list
• 3. How do I redeem a Whirli gift card against my existing subscription?

ORDERING AND SWAPPING TOYS

• 1. How do swaps work?
• 2. How many times can I swap my toys?
• 3. Can I return one toy without the returning others from the same order?
• 4. What delivery and return methods do you use?
• 5. Returning oversized and heavy items
• 6. How much do you charge for delivery and returns?

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TOY PRODUCT INFORMATION

• 1. Tonies Toniebox Starter Set