Skip to main content
Whirli Help Centre home page
Submit a request
Sign in
  1. Whirli
  2. Whirli Help Centre

Whirli Help Centre

WHIRLI AND HOW IT WORKS

  • 1. What is Whirli?
  • 2. What are Whirli Tokens and how do they work?
  • 3. Are your toys safe and clean?
  • 4. What if I want to keep a toy?
  • 5. What if I damage, break or lose part of a toy?
  • 6. Where do you deliver?
See all 7 articles

SUBSCRIPTION AND PAYMENTS

  • 1. Why does the pay monthly plan only get the full token allowance after the first 3 months?
  • 2. What is delivery booster?
  • 3. Refer a friend
  • 4. How can I update my payment details?
  • 5. Can I change my subscription or cancel anytime?
  • 6. How do I cancel my subscription?

BUYING AND REDEEMING GIFTS

  • 1. How does a Whirli gift work?
  • 2. Gift list
  • 3. How do I redeem a Whirli gift card against my existing subscription?

ORDERING AND SWAPPING TOYS

  • 1. How do swaps work?
  • 2. How many times can I swap my toys?
  • 3. Can I return one toy without the returning others from the same order?
  • 4. What delivery and return methods do you use?
  • 5. Home collections
  • 6. How much do you charge for delivery and returns?
See all 10 articles

TOY PRODUCT INFORMATION

  • 1. Tonies Toniebox Starter Set
Whirli