Returning a hired toy
Returning a toy if it is no longer wanted or is unsuitable, can be made as part of the terms of your subscription. It does not entitle you to a full or partial monetary refund but allows you to select another toy(s) of equal token value, referred to as ‘making a swap’.
Returning a purchased toy
If you have elected to purchase a hired toy from us, we do not accept returns, refunds or swaps of this item.
We do not provide refunds for subscriptions for any reason, with the exception of the Cooling Off Period. Please refer to ‘7. Cancellation Rights’ within our subscription terms and conditions for more information.