1. Why have you introduced waitlisting?
We want to stock toys that appeal to our community. This means we stock toys from big household brands, such as Fisher Price, as well as from smaller, boutique brands. We want to understand the level of demand for all our toys so we can more accurately stock the right types and quantities of toys without creating unnecessary waste.
Waitlisting helps us to develop a toy range that meets our community's needs. It also allows every customer to fairly access the most popular toys or toys that come from boutique manufacturers who typically have small production runs.
2. How long will I typically have to wait for a toy to become available?
Toys you've waitlisted for typically become available to you after a few weeks.
3. How does the waitlist system work?
Toy Sack - 1 free waitlist spot
Toy Box - 2 free waitlist spots
Toy Trunk - 3 free waitlist spots
Toy Chest - 4 free waitlist spots
If you have already used all your waitlist spots you can upgrade to a larger plan for more tokens and more free slots.
Once the toy becomes available, we will send you an email notifying you. We will hold the toy for 72 hours for you to order. If you do not place your order within 72 hours you will be taken off the waitlist and your waitlist spot will be available for you to use again.
4. Why are some of your toys not available for waitlist?
Toy manufacturers discontinue toys to make way for their new ranges. We list discontinued stock because they are still much loved toys. However, as we are unable to replenish stock levels for discontinued ranges, we don't allow them to be waitlisted.